Product ReturnsPurchasing professional products is an investment in your hair and its health. We encourage clients to use products consistently to understand how they perform with their hair type.
Return & Exchange Policy
• Unopened and unused products may be returned for a refund within 7 days of purchase.
• Unopened and unused products returned after 7 days may be exchanged for another product.
• Opened products may be eligible for store credit within 3 days, on a case-by-case basis. After 3 days, opened products are not eligible for return or exchange.
To Initiate a Return or Exchange
Please contact Jennifer directly using the “TEXT US” button on the booking site.
Please do not message social media accounts regarding returns.
Service Policy
All hair services are non-refundable. If you are dissatisfied with your service, please contact your stylist within 48 hours of your appointment so we can discuss the concern and schedule a follow-up appointment if appropriate. Follow-up appointments must be scheduled at the time of initial contact and completed within 14 days of the original service.
Redo / Adjustment PolicyOur goal is for you to love your hair. If an adjustment is needed due to a technical error, we are happy to make it right.
Redo or adjustment services may be provided at no charge when:
• A technical error occurred during the original service
• The concern is reported within 48 hours
• The follow-up appointment is scheduled within 14 days
What Is Not Considered a RedoThe following situations are not considered a redo and may require booking a new service:
• A change of mind after the consultation or completed service
• Wanting to go lighter, darker, shorter, longer, warmer, or cooler after leaving the salon
• Hair condition issues such as porosity, previous color history, or prior chemical services
• Color fading or shifting after the appointment
• Results affected by home care, swimming, heat styling, or outside services
Examples of New Services (Not Redos)Examples include but are not limited to:
• Requesting blonde highlights, then later deciding to add dark brown lowlights or going darker because the result felt “too light.”
• Requesting a long bob, then deciding you would like a shorter layered haircut.
• Going against the recommended process for a color correction and later requesting a different result.
• Choosing a lower-cost service during consultation, then deciding afterward you want a more advanced service.
These changes are considered new services and will be charged accordingly.
Return & Exchange Policy
• Unopened and unused products may be returned for a refund within 7 days of purchase.
• Unopened and unused products returned after 7 days may be exchanged for another product.
• Opened products may be eligible for store credit within 3 days, on a case-by-case basis. After 3 days, opened products are not eligible for return or exchange.
To Initiate a Return or Exchange
Please contact Jennifer directly using the “TEXT US” button on the booking site.
Please do not message social media accounts regarding returns.
Service Policy
All hair services are non-refundable. If you are dissatisfied with your service, please contact your stylist within 48 hours of your appointment so we can discuss the concern and schedule a follow-up appointment if appropriate. Follow-up appointments must be scheduled at the time of initial contact and completed within 14 days of the original service.
Redo / Adjustment PolicyOur goal is for you to love your hair. If an adjustment is needed due to a technical error, we are happy to make it right.
Redo or adjustment services may be provided at no charge when:
• A technical error occurred during the original service
• The concern is reported within 48 hours
• The follow-up appointment is scheduled within 14 days
What Is Not Considered a RedoThe following situations are not considered a redo and may require booking a new service:
• A change of mind after the consultation or completed service
• Wanting to go lighter, darker, shorter, longer, warmer, or cooler after leaving the salon
• Hair condition issues such as porosity, previous color history, or prior chemical services
• Color fading or shifting after the appointment
• Results affected by home care, swimming, heat styling, or outside services
Examples of New Services (Not Redos)Examples include but are not limited to:
• Requesting blonde highlights, then later deciding to add dark brown lowlights or going darker because the result felt “too light.”
• Requesting a long bob, then deciding you would like a shorter layered haircut.
• Going against the recommended process for a color correction and later requesting a different result.
• Choosing a lower-cost service during consultation, then deciding afterward you want a more advanced service.
These changes are considered new services and will be charged accordingly.
