Product Returns Please be aware that purchasing product is an investment for your hair and for you! We discourage the purchase of products without the understanding that you should try the product in its entirety, so that you can see how it will truly effect your hair type. IF you are the type that is never happy with products and have a million different brands in your closet, then experimenting with our line may not be right for you, or you may be purchasing the wrong products for your hair type. • If you change your mind about purchased products, please return unopened product within 7 days. • Any unopened product returned after 7 days may be exchanged for other products. • Product that has been opened may be exchanged for a store credit within 7 days on a case by case basis, after 7 days there will be no returns or exchanges.
All Hair Services, however, are ineligible for return. *All services are non-refundable. *If we missed the mark, it is our policy to make it right. All you need to do is contact your stylist directly within 48 hours of the original appointment to share your dissatisfaction with the service rendered and we will gladly accommodate you for a follow-up appointment within 14 days. This service is complimentary. However, if you change your mind… for example, you requested blond highlights and then decide to have dark brown lowlights, or you requested a long bob and then want long layered cut, then this request is not a “haircut or color modification or a do over” and is subject to an additional charge for the new service requested.