Product Returns
Please be aware that purchasing product is an investment for your hair and for you!
We discourage the purchase of products without the understanding that you should try the product in its entirety, so that you can see how it will truly effect your hair type.
• If you change your mind about purchased products, please return UNOPENED AND UNUSED PRODUCTS within 7 days.
• Any UNOPENED AND UNUSED PRODUCTS returned after 7 days may be exchanged for other products.
• Product that has been opened may be exchanged for a store credit within 3 DAYS on a case by case basis, after 3 DAYS there will be no returns or exchanges.
To Initiate a Return or Exchange: Contact Jennifer directly at (262) 458-4304. Please do not message Social Media accounts.
All Hair Services, however, are ineligible for return.
*All services are non-refundable.
*If we missed the mark, it is our policy to make it right. All you need to do is contact your stylist directly within 48 hours of the original appointment to share your dissatisfaction with the service rendered and we will gladly accommodate you to a follow-up appointment within 14 days of service.
Follow-up appointment MUST Booked at the time initial contact.
This service is complimentary.
However, if you change your mind against the decided on service during consultation, this request is not a haircut or color modification or a do over.
The service requested is subject to an additional charge as it is a new service requested.
EXAMPLES:
*You requested blonde highlights and then decided to have dark brown lowlights or you went "too light"
*You requested a long bob and then want long layered cut and to go shorter
-You had a color correction and went against advised method of correction
*If during. consultation you decided for a lesser cost service and then decide you want a higher cost service.
Please be aware that purchasing product is an investment for your hair and for you!
We discourage the purchase of products without the understanding that you should try the product in its entirety, so that you can see how it will truly effect your hair type.
• If you change your mind about purchased products, please return UNOPENED AND UNUSED PRODUCTS within 7 days.
• Any UNOPENED AND UNUSED PRODUCTS returned after 7 days may be exchanged for other products.
• Product that has been opened may be exchanged for a store credit within 3 DAYS on a case by case basis, after 3 DAYS there will be no returns or exchanges.
To Initiate a Return or Exchange: Contact Jennifer directly at (262) 458-4304. Please do not message Social Media accounts.
All Hair Services, however, are ineligible for return.
*All services are non-refundable.
*If we missed the mark, it is our policy to make it right. All you need to do is contact your stylist directly within 48 hours of the original appointment to share your dissatisfaction with the service rendered and we will gladly accommodate you to a follow-up appointment within 14 days of service.
Follow-up appointment MUST Booked at the time initial contact.
This service is complimentary.
However, if you change your mind against the decided on service during consultation, this request is not a haircut or color modification or a do over.
The service requested is subject to an additional charge as it is a new service requested.
EXAMPLES:
*You requested blonde highlights and then decided to have dark brown lowlights or you went "too light"
*You requested a long bob and then want long layered cut and to go shorter
-You had a color correction and went against advised method of correction
*If during. consultation you decided for a lesser cost service and then decide you want a higher cost service.
